Need help? Find answers to the most common questions about Sober Tracker below. Can't find what you need? Reach out to our team directly â we're here for you.
Email Support
Get personalized help from our team.
mallik.puranjan@gmail.com
Restore Purchases
Lost Premium access? Use "Restore Purchases" in the app's Settings menu.
Craving Help
Use the Emergency Support button in the app for immediate coping tools.
Getting Started
New to the app? Set your start date and drink cost in Settings first.
Frequently Asked Questions
How do I start tracking my sobriety?
Open the app and go to Settings to set your Sobriety Start Date â the date you stopped drinking. Once saved, your counter will begin tracking your days, hours, and minutes automatically. You can also set your average drink cost to calculate money saved.
How is my money saved calculated?
Money saved is calculated based on the average drink cost and number of drinks per day you configure in Settings. The app multiplies this by your number of sober days to show your total savings â and projects future savings for the month, 6 months, and 1 year ahead.
How does the Health Recovery Timeline work?
The Health Timeline shows science-backed recovery milestones that occur when you stop drinking alcohol. As you reach each time threshold (6 hours, 12 hours, 24 hours, etc.), the milestone is automatically marked as achieved with the date you reached it. These are based on widely published research on alcohol cessation and body recovery.
What is the Emergency Support feature?
Emergency Support is a craving management tool accessible from the home screen. When you're struggling, it provides:
- An encouraging message to remind you why you started
- A guided 4-4-4 box breathing exercise to reduce stress
- Your streak reminder to motivate you to protect it
- Coping strategies like calling a friend or going for a walk
How do I use the Daily Journal?
Tap the Journal tab at the bottom of the app. Each day you can log how you're feeling using the mood selector (Rough â Great), set your craving level on the slider, and optionally write thoughts and notes about your day. Tap "Save Entry" when done. Your entries are stored in your journal history to track patterns over time.
How do I unlock Achievements / Milestones?
Milestones are unlocked automatically as you reach each sobriety threshold. Visit the Milestones tab to see all achievements, both earned and upcoming. You'll unlock badges for 1 day, 3 days, 1 week, 2 weeks, 1 month, and beyond â each with the exact date you earned it.
What's included in Sober Tracker Premium?
Premium unlocks:
- Unlimited journal entry history
- Advanced analytics and detailed progress charts
- Yearly and long-term sobriety reporting
- Full milestone history and archive
- Ad-free experience
- Priority customer support
Do I need an internet connection?
No â the core sobriety counter, health timeline, milestones, and journal all work fully offline. An internet connection is needed to download the app, manage your subscription, and sync backup data.
How do I delete a journal entry?
Go to the Journal tab and scroll to your history. Find the entry you want to remove, swipe left on it, and tap Delete.
How do I cancel my subscription?
Subscriptions are managed through Apple App Store or Google Play Store â not directly through the app. To cancel:
- iPhone: Settings â Your Name â Subscriptions â Sober Tracker â Cancel
- Android: Play Store â Menu â Subscriptions â Sober Tracker â Cancel
Technical Troubleshooting
My sobriety counter reset â what happened?
This can happen if you reinstalled the app or switched devices. Go to Settings and re-enter your sobriety start date. If you had iCloud or Google backup enabled, try restoring from your device backup first.
The app is slow or crashing
- Close background apps and reopen Sober Tracker
- Ensure your iOS or Android version is up to date
- Delete and reinstall the app (your data may be restored from backup)
- If the issue persists, contact us with your device model and OS version
I purchased Premium but it's not showing up
Go to the app's Settings and tap "Restore Purchases." Make sure you're signed in with the same Apple ID or Google account used during purchase. If this doesn't work, please contact us with your purchase receipt.
Contact Our Support Team
Didn't find your answer? Our team is happy to help with any issue.
- Email: mallik.puranjan@gmail.com
- Subject Line: Sober Tracker Support
- Response Time: We aim to respond within 24â48 hours
Please include in your email:
- Your device model (e.g., iPhone 15 Pro, Samsung Galaxy S24)
- Your iOS or Android version
- A brief description of the issue
- Screenshots if applicable